绩效考核手册目录

1

总则..................................................................................................................................................4

1.1 绩效考核意义................................................................................................................................4

1.2 绩效考核目的................................................................................................................................4

1.3 绩效考核原则................................................................................................................................4

1.4 绩效考核周期................................................................................................................................5

1.5 考核与薪酬委员会.........................................................................................................................5

1.6 绩效考核关系表（ 考核人、被考核人及考核内容、权重，表2）...............................................13

1.7 适用范围......................................................................................................................................5

2 绩效考核体系.......................................................................................................................................7

2.1 绩效考核体系定义.........................................................................................................................7

2.2 绩效考核体系结构.........................................................................................................................7

2.2.1 绩效考核体系内容............................................................................................................7

2.3 业绩考核的综合介绍.....................................................................................................................8

2.3.1 总述.................................................................................................................................8

2.4 KPI 考核

KPI 考核体系构成.......................................................................................................... 102.3.2 选择

2.3.3 硬指标..............................................................................................................................9

2.3.4 软指标

2.5 计划完成情况考核.......................................................................................................................10

2.5.1 总述................................................................................................................................10

2.5.2 月度工作计划完成情况考核............................................................................................10

2.5.3 季度工作计划完成情况考核............................................................................................10

2.5.4 年度工作计划完成情况考核............................................................................................ 11

2.6 能力、态度考核.......................................................................................................................... 11

2.6.1 总述................................................................................................................................ 11

2.6.2 能力态度指标体系..........................................................................................................12

2.6.3 能力态度考核方式..........................................................................................................12

2.7 部门满意度考核..........................................................................................................................12

2.8 考核内容及权重分配...................................................................................................................13

2.8.1 权重的确定方法：..........................................................................................................13

7 附则

2.8.2 2003 年考核内容及权重分配..........................................................................................13

2003 年考核内容及权重分配表（表...................................................................................13

绩效考核实施.....................................................................................................................................14

3.1 绩效考核培训..............................................................................................................................14

3.2 绩效考核流..............................................................................................................................14

3.2.1 月度绩效考核流程..........................................................................................................14

3.2.2 季度绩效考核流程（适用于部门经理）.........................................................................15

3.2.3 年度绩效考核流程..........................................................................................................15

3.2.3.1 部门经理年度绩效考核流程.......................................................................................16

3.2.3.2 主管、线长（组长）年度绩效考核流程.....................................................................16

3.2.3.3 其他员工年度绩效考核流程.......................................................................................16

绩效考核结果运用...............................................................................................................................17

4.1 绩效考核结..............................................................................................................................17

4.1.1 员工月度绩效考核结果...................................................................................................17

4.1.2 部门经理季度绩效考核结果............................................................................................17

4.1.3 部门经理年度绩效考核结果............................................................................................17

4.1.4 员工年度绩效考核结果...................................................................................................17

4.2 岗位工资岗位调整...................................................................................................................18

4.2.1 员工晋升.........................................................................................................................18

4.2.2 工作调动.........................................................................................................................18

4.2.3 辞退...............................................................................................................................18

4.3 员工培训....................................................................................................................................18

4.4 其它影响....................................................................................................................................19

4.4.1 对员工资格职务的影响...................................................................................................19

4.4.2 对内部职称评聘的影响...................................................................................................19

绩效考核制度修订...............................................................................................................................20

5.1 绩效考核.......................................................................................................................20

5.2 绩效考核修订程序.......................................................................................................................20

绩效考核申诉.....................................................................................................................................22

6.1 申诉条....................................................................................................................................22

6.2 申诉形式....................................................................................................................................22

6.3 申诉处理....................................................................................................................................22

7附则....................................................................................................................................................24

附表1: 绩效考核方案意见表......................................................................................................................26

附表2：绩效考核申诉表.............................................................................................................................28